Refund Policy
Thank you for shopping with Architectpro LLC. We strive to ensure customer satisfaction with every purchase made through architectpro.shop. Please read our Refund Policy carefully before completing your order.
1. Digital Products
All products available on architectpro.shop are digital software licenses or downloads.
Because digital items are delivered electronically and cannot be returned, all sales are final.
Once the software or license key has been delivered or activated, we cannot offer refunds, exchanges, or cancellations.
2. Exceptions
Refunds may be issued only under the following limited circumstances:
- The product key or license you received is defective or non-functional, and we are unable to replace it.
- You were charged incorrectly due to a system error or duplicate transaction.
To be eligible for a refund under these exceptions, you must contact us within 7 days of your purchase and provide proof of the issue.
3. Incorrect or Incomplete Orders
If you receive an incorrect software version or incomplete delivery, please notify our support team immediately. We will verify your order and provide a corrected product at no additional cost.
4. Non-Refundable Circumstances
Refunds will not be provided for the following situations:
- You changed your mind after purchasing.
- You purchased the wrong product or version.
- You do not have a compatible operating system (please note that all software products support Windows only, unless otherwise stated).
- You failed to follow installation or activation instructions.
5. Refund Process
If your refund request meets the eligibility criteria, please contact our support team with:
- Your order number
- Proof of payment
- Description of the issue
Once approved, refunds will be processed to your original payment method within 5โ10 business days.
6. Contact Us
If you have any questions or would like to request a refund, please contact our support team:
Architectpro LLC
1457 Harborview Drive, Suite 210
San Diego, CA 92101
๐ง Email: support@architectpro.shop
๐ Phone: +1 (234) 285-6715
๐ Website: https://architectpro.shop
